Hotel Benivieni

Fair
Traveller Type:
  : Location; cleanliness, friendly staff
  : strange nickel and dimeup-charges. this is misnamed as a hotel. it is more of a Pensione. checking in after 9 pm incurs an extra charge. on day of check out, leaving luggage past 3 pm has a surcharge. the hotel desk is not staffed 24 hours. at hotel rates of over 200 euros per night, a Pensione should be providing hotel services.

Very Good
Traveller Type: Traveling as Couple

Fair
Traveller Type: Traveling as Couple
  : for the cost per night it was fairly basic
  : no fridge, leaky shower

Very Good
Traveller Type: Traveling as Couple
  : location
  : small room

Pleasant
Traveller Type:
  : location was amazing and staff was great.
  : being Americans we expected to have air conditioning that would be cool, and it did not have any significant ac.

Poor
Traveller Type: Traveling as Couple
  : We will not return to this hotel even when its only steps away from the Duomo. If proximity is more important than feeling at ease then this place would be ok. Manager is crude, rude and obnoxious. From the moment we came in, with our glow about being in amazing Florence, he made unpleasant remarks such as: Why should I allow you to pay the hotel tax with a credit card? You must pay that in cash I will not give my money away to the government. When we asked if he could tell us how to turn on the A/C, he said that because of an environmental law air conditioners were not allowed to be turned on until June (we stayed in May and it was hot). We texted Booking.com to see if they could help us, because the reservation description said that A/C was provided. Customer care immediately communicated with the property (thank you Booking.com) and when we came into the lobby the manager confronted me (up close in a threatening way) and said why are you complaining with Booking.com? Didnt you tell them that I upgraded your room? I answered sir, the room you gave us has an extra single bed that I dont need. Yet I paid for an air conditioned room which your are not allowing us to turn on. I did not complain to Booking.com, I messaged them to help me get air conditioning. Well, it worked and he turned on the A/C. But we felt so uncomfortable at this hotel that we even packed one day early wishing it was our checkout day. Only good thing about this location is the cafe adjacent to it. It has friendly staff with superb coffee and croissants!
  : Obnoxious Manager

Good
Traveller Type: Family with Young Children

Very Good
Traveller Type:
  : The location couldnt be better for the price. It seemed anywhere we went, it was no more than a 15 min walk. didnt need a taxi at all. There is a cafe downstairs connected to the hotel that is open early and had a couple of American plates (eggs and bacon). The staff was very friendly and accommodating.
  : Upon arrival to our room, the toilet had been used and not flushed properly. The rooms are basic, no fridge, no microwave. Not a problem for a quick vaca, but be aware there is no cold storage for leftovers.

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Business Traveler